Rooms & Rates

Operations Manager - Mercure Maidstone Great Danes

An exciting opportunity has arisen for an individual looking to take charge of all aspects of hotel operations.

You will be responsible in ensuring the smooth running of the day-to-day operation for which responsibilities will include managing a large team of departmental managers, as well as, driving profit through the implementation and maintenance of quality service delivery standards at all levels.

A working knowledge of all departments including Sales, Food & Beverage, Conference & Events and Finance is essential with some operational experience.

Working closely with the General Manager and Business Centre Managers, you will set, drive and review strategies to improve revenue generation across the Mercure Maidstone Great Dane Hotel's extensive operations including, Front Office, Housekeeping, Conference and Events, Food and Beverage and our Leisure Club.

To succeed within this position you will be an effective communicator with good listening skills and have the ability to work under pressure whilst sustaining excellent attention to detail whilst making sound commercially viable business decisions.

This position is offered on a full time permanent basis with flexibility to work weekdays, bank holidays, evenings and weekends is essential to meet the business needs.

We are recruiting for an Operations Manager who understands that commitment to motivating, training and development of a diverse team all lead to customer satisfaction through consistent delivery of service.

The successful candidate will have the drive and ability to become General Manager within one of our Hotels within 18 to 24 months. 

Our Mercure Maidstone Great Danes Hotel is a significant and extensive operation consisting of 126 bedrooms, a number of event rooms holding up to 400 people in the main suite, several bars and a restaurant as well as a leisure club with over 930 members which is reflected in offering a competitive salary for the right candidate. 

To say thank you for your hard work and commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes and an Annual Awards ceremony. You can develop your career through training courses and structured development programmes including 'Rising Stars'. We also offer wide-ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels and Accor Group (subject to qualifying criteria), childcare scheme, Employee Assistance Programme and Healthcare Cash Plan to name but a few.

Set in 20 acres of parkland in the heart of Kent adjacent to Leeds Castle, this modern hotel offers easy access to Maidstone and 'The Garden of England'

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