Rooms & Rates

Reservations and Groups Agent - Mercure Manchester

Jupiter hotels are recruiting! We are looking for enthusiastic and energetic people to join our Sales Office Reservations team based at the Mercure Manchester Piccadilly.

As a Sales Office Executive you will be driving room sales in a Reservation Office managing and processing reservations for 26 hotels. You will have previous telesales or sales experience, an excellent telephone manner and you will arrange reservations for guests as well as taking general enquiries for both our corporate & leisure clients.

With the support of an experienced Manager and with a strong team around you, you will provide the highest levels of customer service and develop quality relationships with all business partners and work colleagues. Your challenge will be to grow the business at each hotel through proactive selling, applying room rate and occupancy management strategies and effectively converting all bedroom enquiries.

The successful applicant is likely to have experience in the hotel industry, possibly as a Reservations/Groups Coordinator/ Receptionist or at a level where they have influenced rate and occupancy. To succeed in this role, you will be able to demonstrate:

• Excellent relationship building skills

• Computer literacy with an understanding of databases

• Ability to work to deadlines

• Ability to work well in a busy and demanding environment

• Outstanding customer service behaviour

• Clear verbal and written communication skills

• Numeracy

• Team working

• Flexibility and willingness to adapt to the needs of the business

• Ability to Prioritize work load

• Attention to detail

To say thank you for your hard work and commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes and an Annual Awards ceremony. You can develop your career through training courses and structured development programmes including 'Rising Stars'. We also offer wide-ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels and Accor Group (subject to qualifying criteria), childcare scheme, Employee Assistance Programme and Healthcare Cash Plan to name but a few.

Situated in the very heart of the city, this deluxe hotel overlooks Piccadilly gardens. There's a wide choice of eating and drinking experiences.
This hotel has 280 bedrooms.

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