Chief Operating Officer
We listen… to our partners. Many of our Executive Team have private equity backgrounds so we understand what investors, hotel owners, shareholders and banks need. We talk their language and as a result become trusted long-term partners.
We apply our skills in hotel operations, property development and asset management to create sustainable long-term value and growth and to achieve our partners’ goals at every level, from individual hotel owners to full portfolios of assets.
By listening to our partners we learn from them, and our relationships become mutually beneficial and trusting partnerships.
This is how Jupiter Hotels has managed to achieve market leading returns for its partners, has turned around failing assets, has achieved highly profitable disposals of Choice Hotels and Clarion Hotels and steered the successful sale of the business to new investors in 2017.
Our partners choose Jupiter Hotels because we have a proven track record of growing profit, growing revenue, increasing value, reducing costs and achieving ROI. Our success is not reliant on the brands we operate under. We thrive with our brands, not because of them.
Our objective now is to seek out new management opportunities and acquisitions, to extend our skills across other brands and portfolios, to identify turnaround targets and to continue to drive revenue growth and efficiencies in the current portfolio.
We listen…to our guests. We engage with guests at every opportunity to improve our services, widen our offering and provide levels of staff attentiveness that can’t be matched. That’s why 92% of our guests say they would stay with us again.
At Jupiter Hotels we understand that only by constantly improving can we expect to keep our guests satisfied and coming back. We innovate by listening to guest feedback and implementing new ideas with the speed that only an empowered staff can achieve.
Jupiter Hotels operates in a rapidly evolving market and customers’ tastes are changing on a daily basis, so we have developed systems and structures which enable us to adapt quickly to what our customers tell us they want.
That’s why on average 92% of Jupiter Hotels’ guests would stay with us again, and in some of our hotels 100% of guests said they would stay again!
We listen… to our staff. The loyalty and dedication displayed on a daily basis is why Jupiter Hotels is a bottom-up organisation. By listening to and rewarding our staff for great ideas and improvements, we benefit from their passion for service.
At Jupiter Hotels we do everything we can to promote from within, to recognise the achievements of individual staff members and hotel teams, to identify new and rising talent and to empower our staff to believe they can make the difference.
We do this by operating a flat management structure in which any member of staff can share ideas with any member of the senior team. We do this by operating an open-door policy at every level. We do this by recognising and rewarding innovation. Small working parties and inter-hotel and inter-departmental knowledge sharing ensure timely communication which enables us to stay ahead of the competition.
Jupiter Hotels’ Rising Stars and staff training programmes are some of the most respected in the hotel industry. We hold an Annual Awards Ceremony for over 250 staff every year, and run competitions for innovations (Voice of Jupiter), cost savings (Show Me The Money) and F&B excellence (Chef’s Menus).
We listen and we learn from our staff, and that’s why some of our staff have been with us for over fifty years of loyal service.