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Risk Controls
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Implementation and Monitoring
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Infection prevention
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Employees are required not to attend
work if Covid 19 symptomatic and
follow the requirements of NHS
Track and Trace, including
self-isolating where advised to do so
in line with Government guidance.
Processes are in place to monitor
employee health prior to working each
day with clear procedures to return
home if becoming symptomatic.
Where a guest becomes Covid 19
symptomatic, clearly defined
procedures are in place to support the
guest whilst at the hotel and
prevent infection spread.
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Managers and supervisors will ensure
employees are provided with appropriate
information to enable them to engage
fully with the NHS Track and Trace process.
Where managers and supervisors believe an
employee appears to be Covid 19 symptomatic,
they must discuss this immediately with the
employee and where appropriate require
employees to return home, contact NHS 111
and follow the advice provided to them.
Where required the general manger must
ensure the hotel's guest self-isolation
procedures are put in place.
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Social distancing
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Employees should maintain effective
social distancing with colleagues,
guests andothers in line with UK
Government guidelines. Employees
should avoid close contact with
colleagues, guests and others.
(Public Health England define close
contact as being within 2 meters of
someone for more than 15 minutes)
Signage and floor markings are in
place to remind and support guests
and employees in maintaining effective
social distancing when queuing or
using public areas.
Lift capacities have been reduced to
maximise social distancing in line
with UK government guidance.
Signage is in place at all lift entry
points, advising of lift capacities
with floor markings within the lift
indicting where lift users should stand.
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The general manger and hotel management
team should ensure adequate signage is
in place to advise and support social
distancing in front and back of house areas.
Managers should ensure work activities
are planned in such a way as to ensure
the required social distancing can be
maintained. Where activates require close
contact it should be of short duration
(less than 15 minutes).
Managers and supervisors should monitor
employee compliance with social distancing
requirements including in back of house,
office and staff changing and break areas.
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Hand hygiene
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Effective hand hygiene is essential to
control prevent the spread of Covid 19,
washing hands for at least 20 seconds
with soap and warm water, drying hands
properly afterwards. Where soap and water
is not available sanitise hands using
alcohol based hand sanitiser with a
minimum 60% alcohol content.
Hand washing/sanitising facilities are
available throughout the hotel.
Employees must wash/sanitise their
hands after each guest or
employee interaction.
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Managers and supervisors should ensure
adequate provision of hand sanitisers
with signage to indicate sanitising
station location and usage information.
Managers and supervisors must ensure
employees are provided with appropriate
information and instruction on effective
hand hygiene with supporting guidance
posters in place. Regular monitoring of
employee hand washing/sanitising to
ensure it is undertaken frequently and
appropriately must be in place.
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Cleaning and disinfection
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Only disinfectants proven to work on
enveloped viruses will be used.
Cleaning and disinfection protocols
have been put in place to minimise
the risk of spread of infection with
particular focus on frequent hand touch
points in both guest bedrooms and
public and back of house areas
(e.g. lift call button, handles,
taps, tv controls etc).
Consumables and collateral in guest
bedrooms and public areas have
been reduced.
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Managers must ensure only approved
cleaning products are used.
Managers and supervisors must ensure
guest room cleaning and disinfection
procedures are followed including where
guest has been self-isolating.
Regular checks of public area cleaning
should be undertaken and recorded by
the head housekeeper or duty manager.
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Process change
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A range of process changes have
been introduced to enhance
Covid 19 risk controls: check-in
process; food and beverage service
provision; guest room and public
area cleaning and disinfection;
in room service provision and in
back of house procedures.
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Managers and supervisors must ensure
all employees follow processes amendments
to enable and support social distancing
requirements, reduce hand contacts,
maintain effective hand hygiene by
guests and employees.
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Information, communication, and signage
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Signage is in place throughout
the hotel providing information,
direction, support and advice to
employees and guests on the
essential controls and behaviours
required to reduce the risk of
spread of Covid 19.
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Mangers must ensure effective
communication of key risk control messages
to both guests and staff ensuring
information on process and guest service
adjustments are effectively communicated.
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Covid 19 risk control policies and training
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A range of departmental and task
specific policy guidelines have
been developed to support the
operational implementation of
the key risk controls, effective
social distancing; hand hygiene
and cleaning and disinfection
identified by Public Health England.
All employees have been provided
with clear information, instruction
and training in the required risk
controls and behaviours to prevent
the spread of Covid 19
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Managers and supervisors, through
effective supervision, must ensure
operational procedures meet the Covid 19
policy guidance relevant to the department
and / or task being undertaken. Employees
must follow the appropriate working
procedures and behaviours.
All employees must complete the four
Covid 19 training modules on the Jupiter
Academy and where required confirm
understanding of the company specific
protocols provided.
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Face coverings and PPE
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Employees must wear face covering
where UK Government guidance
indicates this is mandatory.
PPE will be worn where risk
assessment indicates it
being required.
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Mangers must ensure face covering/ PPE
changing ‘stations’ are in place to ensure
employees are able to change face covering
and other PPE (where required) safely.
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Employee mental health and wellbeing
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Through the company’s HR department
and management teams, information
has been provided on the support
resources available to employees,
both internal and through external
organisations including mental
health support organisations.
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Managers and supervisors should ensure
they are familiar with the support
available to employees and communicate
this to employees where appropriate.
Managers should complete the Public
Health England online physiological
first aid training course.
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Ventilation
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In line with Public Health England
guidance, employees should ensure
work areas are well ventilated,
maximise fresh air by opening
windows if safe to do so (window
restrictors should not be removed),
doors other than fire doors can be
held open to improve air circulation
whilst working in the area.
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Mangers and supervisor must ensure
efforts to maximise fresh air do not
result in compromise of building
security, security of back of
house/restricted areas or result in
further significant health and
safety risks.
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