TERMS & CONDITIONS FESTIVE EVENTS
All event dates are subject to availability.
Payment
A deposit of £10* per person is required to confirm your booking. Your booking is not guaranteed until your deposit has been received. This deposit is non-refundable and non-transferable. Lost deposits due to changes in numbers, may not be redeemed against the final balance.
*£20 per person deposit for Christmas Day and New Years Eve, £50 per person deposit for Christmas and New Years Eve Residential Packages.
Full payment of the outstanding balance is required 6 weeks prior to the event date.
Bookings made within 6 weeks of the event date will require full prepayment within 5 days to guarantee the space.
Bookings over 25 guests may be subject to a separate contract with different terms and payment conditions.
Cancellation
Bookings cancelled within 6 weeks of the event date are non-refundable and will be subject to full charges. For bookings cancelled prior to 6 weeks of the event date the deposit payment will not be refunded.
Menus
Menu choices and dietary requirements must be provided at least 6 weeks in advance of the function date. Changes to menu choices within 6 weeks of the event may incur additional charges. An additional charge may occur for dietary requirements provided by specialist suppliers. Should you have any concerns regarding food allergens, please ask a member of staff who will provide you with detailed ingredients for each dish. The hotel reserves the right to make changes to the menus or substitute items which may become unavailable.
Your bedroom
If you require accommodation, please let us know at the time of booking. Full information on how to book and the best rates for your stay will be provided. You can check in from 3pm on the day of arrival and you will need to vacate your room by 11am, unless otherwise stated in an individual hotel package. You can arrange a late check out for a small fee when you are at the hotel, just contact reception.
Most hotels offer bedrooms for wheelchair users; please get in touch with the hotel directly to ask for more information. We will do our best to accommodate special requests. Upgrades to designated Family rooms, Premium rooms, Superior rooms, and Suites are available in most hotels for a supplement.
When you arrive at the hotel, you will be asked to provide a credit card to guarantee payment for any extras you have during your stay, such as drinks at the bar.
General terms
All rates quoted are subject to availability and are correct at the time of publishing.
All prices include VAT at the current rate of 20%. This price will be subject to change with any increase in the rate of VAT.
The venue reserves the right to cancel or amend an event for any reason at its discretion, in this instance all payments made will be refunded. This may include amalgamating events to ensure appropriate numbers or moving an event to a smaller / larger room should numbers dictate.
The venue reserves the right to change the advertised artists without prior notice in the unfortunate circumstances of force majeure, ill health, or forces beyond our control.
The venue does not allow alcohol, aerosols, or novelties to be brought onto the premises and reserves the right to confiscate alcohol, aerosols, or novelties.
Guests under 18 years old may be restricted at some events, please check at the time of booking.
Management reserves the right to refuse entry to the hotel and to charge the company, organiser or individual for any damages caused by unreasonable behaviour.
Covid-19
The venue accepts its obligation to comply with any legislation from the UK Government in relation to the Covid-19 pandemic. The venue may be required to impose restrictions for the event which may include limiting the number of guests, food and drink availability and planned entertainment. If Government legislation means your booking can not be honoured, then an alternative date or a full refund will be offered.
In the scenario where we are required to close our venue, we will propose at least one alternative date for your event; should the proposed new event date(s) not be suitable, we will offer a full refund.