TERMS & CONDITIONS FOR TICKETED EVENTS SOLD BY MERCURE HOTELS  

 

All event tickets are subject to availability.  

To prevent any misunderstanding in respect of your booking, the following Terms and Conditions apply to all bookings ticketed events. We’ve tried to make our Terms and Conditions as straightforward as possible however, if you have any questions, please speak to us before you agree to them. 

 

Payment 

Full pre-payment at time of purchase, unless otherwise stated  

  

Cancellation  

Cancellations of a party or individual guests, including cancellation due to adverse weather conditions, will be subject to full charges as all prepaid monies are not refundable or transferable. 

  

Menus  

Menu choices and dietary requirements must be provided at least 6 weeks in advance of the event date. Changes to menu choices within 6 weeks of the event may incur additional charges.  An additional charge may occur for dietary requirements provided by specialist suppliers.  Should you have any concerns regarding food allergens, please ask a member of staff who will provide you with detailed ingredients for each dish. The hotel reserves the right to make changes to the menus or substitute items which may become unavailable. 

  

Accommodation 

If you require accommodation, please let us know at the time of booking. Full information on how to book and the best rates for your stay will be provided. You can check in from 3pm on the day of arrival and you will need to vacate your room by 11am, unless otherwise stated in an individual hotel package. You can arrange a late check out for a small fee when you are at the hotel, just contact reception. 

We will do our best to accommodate special requests.  Upgrades to designated Family rooms, Premium rooms, Superior rooms, and Suites are available in most hotels for a supplement. 

When you arrive at the hotel, you will be asked to provide a credit card to guarantee payment for any extras you have during your stay, such as drinks at the bar.