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Covid-19 FAQs

Keeping our guests and staff safe and happy is our priority, which is why our hotels operate with an enhanced standard of hygiene and cleanliness.

To find out more about what we’re doing to protect our guests and teams explore some of our frequently asked questions around Coronavirus below.

Staying at or visiting our hotels

How do the Government’s restrictions on Covid-19 affect my stay?

We recommend checking regional and national guidelines for travel on the GOV.UK website before you travel. If you are able to stay at one of our hotels our teams will provide you with information about our services, facilities and safety measures when you check in.

Do I need to wear a face mask?

In line with the UK Government’s guidelines, guests and staff must wear face masks in all public areas in the hotel unless you’re sat down and eating or drinking in our restaurant or bar.

What Covid-19 health and safety measures are in place at our hotels?

To keep our guests and staff safe, we have a range of enhanced Covid safety measures in place. Our Mercure hotels also follow Accor’s ALLSAFE policy, and our Holiday Inns follow IHG’s Clean Promise policy.

Our safety measures include:

How are you keeping your staff safe at the hotel?

All of our employees have been given comprehensive safety and hygiene training to ensure they can keep guests and themselves as safe as possible.

They have also been given guidance on taking time off from work if they are feeling unwell.

We have a range of PPE equipment available for our staff too, such as face masks, gloves and more, which they can use when needed.

Dining at our hotels

What food and drink options will be available?

Guests will be able to enjoy room service at our hotels, and this will be delivered to you as safely as possible. We’ll share further updates on dining at our hotels soon.

Using our leisure clubs

Which facilities are open at our leisure clubs?

We’ll share an update on our leisure clubs soon.

Cancellations and rebooking stays

I think I am showing symptoms of Covid – what should I do about my hotel booking?

If you have any symptoms of Coronavirus, please can you contact us to reschedule or cancel your booking. The UK Government’s guidelines state that if you have any symptoms of Covid you must self-isolate and unfortunately you won’t be able to do so at our hotel.

How can I cancel my booking if I have Coronavirus symptoms?

Please ensure that you check the terms and conditions of your booking with our hotel.

 


Contact our hotels

If you’d like to find out more about how our hotels are operating, please contact us and we’ll be happy to help.

London

South

Wales

Midlands

North

Scotland

Jupiter Hotels Limited, 2nd Floor 90 St Vincent Street Glasgow G2 5UB

0141 333 0545     info@jupiterhotels.co.uk